Overview
The goal
Re design the payments and account landing page so that drivers in London can understand their account with ease and confidently make payments and take needed actions on their account.
The overarching challenge: an impending platform change and an already overwhelmed project team.
My contribution
Advocating good design practices with a various stakeholders
Briefing and planning user research with external agency
Mapping out complex use cases
Creation of new UI patterns for this use case
The team
1 × product manager
1 × product designer (me)
1 x business analyst
1 x business process manager
Year
2024
Process
Impact
Achieving positive change in ways of working between siloed teams
Created UI patterns that were accessible, worked for the use case and worked with future design direction
Successfully negotiated testing and user centred practices
Delivered final designs that can be utilised for other journeys within the space
Existing live experience and what the project team were considering to implement before I joined (using existing library components)
Workshops I led to understand and organise the account statuses and actions
Initial wireframes and permutations of status
Exploring visual language for notification states
Considering future states of the wider changes to the Tfl architecture as a whole
Exploring visual language for notification states
Refining notification states and language
Final state and specifications
